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Graduate Client Relationship Management (CRM) Administrator

28 June 2022

Location: BDO Guernsey
Job title:
Reference: Graduate CRM Administrator
Contact: Sophie Donaldson

About BDO

BDO Guernsey provides tax, audit and assurance, advisory and business outsourcing services to companies across all sectors of the economy. We’re a locally owned business and a member of the BDO global network of public accounting, tax and advisory firms with a considerable depth and range of resources around the world. Indeed, it’s through our membership of one of the pre-eminent global networks that we have gained wide experience of meeting the needs of clients who are growing and trading internationally.

Our core purpose is ‘helping people and businesses to succeed’. We do this through the in-depth local expertise of our people and through our working practices which combine the global standards that BDO is known for. At BDO you can be yourself - we value you as an individual and want you to realise your aspirations. We give you the challenge and support you need and you are able to shape your own career according to your strengths, skills and personality.

We are clear on what we expect from you and what you can expect in return.

Role Overview

We are recruiting for a Graduate CRM Administrator to join our Marketing and Communications team.

Purpose

The purpose of this newly created position is to champion the firm's client relationship management programme which includes the implementation of a new CRM system and key client programme. This role will also support in helping identify and progress opportunities for business growth, working alongside colleagues from all around the business.
The post reports to the Director of Communications and Development, has close liaison with the Marketing Executive and involves active liaison and collaboration with Client Directors and wider client facing management teams.

Key Responsibilities and Tasks

  • CRM system oversight – becoming the core system user and adviser
  • Advocate for the adoption of the CRM system across the business, including training new users
  • Create, analyse and interpret reports that assess the firm's business relationships as well as helping establishing working practices that help to ensure the data integrity
  • Identifying and coordinating opportunities for BDO to increase its exposure to targeted industry sectors
  • Coordinating the firm-wide client satisfaction feedback programme
  • Support in organising business development events, e.g. industry sponsorships and small-scale client networking
    activities and involvement in representing BDO
  • Pitch and proposal support to client facing teams, including document content, design and support
  • Market research and analysis as required e.g. to support client pitch processes
  • Co-ordinate new business development target activity among sector group teams and streams

Key Criteria

  • High levels of accuracy and attention to detail
  • Analytical mindset
  • Comfortable working with data and building reports
  • Confident communicator with the potential to train and upskill others • Influencing skills to support the adoption of best practice
  • An understanding of the importance of confidentiality

Person Specification

No CRM or business development experience is required although an awareness of business development processes would be beneficial. The role will first and foremost require a self-motivated person who is interested in sales and marketing, who is comfortable with analysing data and who can demonstrate strong attention to detail. The candidate should be comfortable working independently on their own initiative and alongside colleagues as well. Experience of working in a professional services context is helpful but not essential.

 

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